|
|
Training Programmes Offered (Public and In - House)
Email to Friend
|
 |  | A 2 DAY COURSE ON: MALAYSIAN EMPLOYMENT LAWS, INDUSTRIAL RELATIONS & HOW TO CONDUCT DOMESTIC INQUIRY? |
|  |  | Malaysian Employment Act 1955 |
| | | Industrial Relations Act 1967 |
| | | How to Carry Out Diciplinary Action & the Domestic Inquiry? |
| | A 2 DAY COURSE ON CUSTOMER SERVICE EXCELLENCE |
| | | Customer Service & Report Cards |
| | | Human Emotions |
| | | Knowing yourself & others |
| | | Communication |
| | | Service Industry |
| | | Changing your Attitude |
| | | Tips for Quality Customer Service |
| | | Workshops |
| | A 2 DAY COURSE ON 8 ESSENTIALS of HR FOR ALL MANAGEMENT LEVELS |
| | | Competency in writing effective job descriptions and job specifications |
| | | Competency in interviewing |
| | | Competency in counselling |
| | | Competency in TNA |
| | | Competency in job evaluation |
| | | Competency in conducting disciplinary action and domestic inquiry |
| | | Competency in motivating employees |
| | MALAYSIAN CUSTOMS PROCEDURES, SHIPPING DOCUMENTATIONS, LETTER OF CREDITS, INCOTERMS 2010, DANGEROUS GOODS DECLARATIONS |
| | | Introduction on the Royal Malaysian Customs Department |
| | | Customs Laws and Regulations Affecting Imports and Exports |
| | | Customs Imports and Exports Procedures |
| | | A.T.A. Carnett for Temporary Imports |
| | | Customs Duty & Tax Exemptions Procedures |
| | | Shipping Documentations for Imports & Exports |
| | | Incoterms 2010 |
| | | Free Zones (FZ): Procedures & Facilities |
| | | Licensed Manufacturing Warehouse (LMW): Procedures & Facilities |
| | | Sales Tax Laws and Regulations: Procedures & Facilities |
| | | Refund & Drawback on Customs Duties, Excise Duties and Taxes |
| | | Letter of Credit (L.C.) & Documentary Collections (D.C.) for Imports & Exports |
| | | Dangerous Goods Declarations |
| | MALAYSIAN CUSTOMS PROCEDURES & SHIPPING DOCUMENTATIONS DOCUMENTATIONS |
| | | Malaysian Customs Import and Export Procedures |
| | | Customs Duty & Tax Exemptions Procedures |
| | | Shipping Documentations for Imports & Exports |
| | | Understanding on Incoterms 2010 |
| | | Free Zones: Procedures and Facilities |
| | | Licensed Manufacturing Warehouse (LMW): Procedures and Facilities |
| | | Sales Tax Laws and Regulations: Procedures and Facilities |
| | | Refund & Drawback on Customs Duties, Excise Duties and Taxes |
| | A 2 DAY COURSE ON PAYROLL PREPARATION & EXECUTION & ADMINISTRATION IN CONFORMITY TO MALAYSIAN EMPLOYMENT LAWS |
| | | Introduction & Overview |
| | | Normal Hours & OT |
| | | Leave/PH/Rest Days & OT |
| | | Paid & Unpaid sick Leave |
| | | Paid & unpaid Maternity Leave |
| | | Resignations & Dismissals |
| | | Retrenchment |
| | | SOCSO & EPF Deductions & Employer Contributions |
| | | Income Tax Deductions |
| | | Wages Administration |
| | | Wages Administration |
| | | Wages Administration |
| | A 2 DAY COURSE ON THE FUNDAMENTALS OF COSTING & BUDGETING |
| | | Absorption Costing |
| | | Activity Based Costing |
| | | Job Costing & Service Costing |
| | | Process Costing |
| | | Case Study on Absorption & A.B.C |
| | | Marginal Costing & Decision Making |
| | | Cost Volume Profit Analysis |
| | | Case Study on Variance Analysis & Reporting |
| | | Standard Costing & Variance Analysis |
| | SIMPLY UNDERSTANDING THE EMPLOYMENT ACT 1955 & REGULATIONS |
| | PAYROLL OBLIGATIONS UNDER THE EPF, SOCSO & INCOME TAX ACTS FOR PAYROLL ADMINISTRATORS |
| | A 1 DAY COURSE ON EFFECTIVE QUALITY CUSTOMER SERVICE |
| | | Customer Service & Report Cards |
| | | Human Emotions |
| | | Communication |
| | | Service Industry |
| | | Changing your Attitude |
| | | Tips for Quality Customer Service |
| | | Workshops |
| | A 1 DAY COURSE ON CUSTOMER COMPLAINTS HANDLING SKILLS & INVESTIGATIONS |
| | | Understanding customer service |
| | | What is customer service? |
| | | What do customers expect? |
| | | Areas of complaints |
| | | Handling Difficult and Complaining Customers |
| | | Types of service failures and do how customers react |
| | | Learning skills & handling complaints |
| | A 1 DAY COURSE ON PERFORMANCE APPRAISAL & EVALUATION |
| | | Performance Appraisal |
| | | The Behaviourally Anchored Rating Scales Method (BARS) |
| | | Appraisal Interview |
| | A 2 DAY COURSE ON MOTIVATION, LEADERSHIP, HUMAN RELATIONS & DEVELOPMENT OF WORKING GROUP |
| | | Increasing Productivity and Competitiveness |
| | | The Major Functions & Roles of Supervisors and Managers |
| | | The Key Concepts of A Strategic Leader |
| | | Develop and acquire effective leadership skills so as to promote interpersonal harmony, A Strategic Leader |
| | | Understanding Employee’s Job Behaviour |
| | | Practicing Assertive Communication Skills |
| | | Motivating Individuals towards Higher Productivity |
| | | Building A Productive Team |
| | | Effective Problem Solving & Decision Making |
| | | Developing an action plan |
| | A 2 DAY COURSE ON EFFECTIVE 5S TOWARDS A QUALITY & PRODUCTIVE
ENVIRONMENT |
| | | Importance of good house-keeping |
| | | Introduction to 5S |
| | | Seiri-Organise |
| | | Seiton Tidiness |
| | | Seiso cleaning |
| | | Seiketsu-Standardise |
| | | Shitsuke-Discipline |
| | | Importance of good housekeeping at operations |
| | | How to Audit 5S implementation? |
| | | Success factors in 5S implementation |
| | A 2 DAY COURSE ON FINANCE FOR NON-FINANCE MANAGERS & PERSONNEL |
| | | Introduction to finance and accounting |
| | | Financial statements and financial analysis |
| | | Case Study |
| | | Management accounting and costing |
| | | Full costing |
| | | Marginal costing and decision making |
| | | Financial Management |
| | | Capital investment |
| | A 2 DAY COURSE ON EFFECTIVE COMMUNICATIVE ENGLISH FOR FRONT DESK PERSONNEL |
| | | Grammar |
| | | Basic sentence construction |
| | | Using basic simple sentences correctly |
| | | Pronouncing correctly |
| | | Listening & understanding |
| | | Public speaking |
| | A 2 DAY COURSE ON CREATIVE LEADERSHIP THROUGH THE UNDERSTANDING OF SELF AND OTHERS |
| | | Increasing Productivity and Competitiveness |
| | | The Major Functions & Roles of Supervisors and Managers |
| | | The Key Concepts of A Strategic Leader |
| | | Develop and acquire effective leadership skills so as to promote interpersonal harmony, A Strategic Leader |
| | | Understanding Employee’s Job Behaviour |
| | | Practicing Assertive Communication Skills |
| | | Motivating Individuals towards Higher Productivity |
| | | Building A Productive Team |
| | | Effective Problem Solving & Decision Making |
| | | Developing an action plan |
| | A 2 DAY COURSE ON LETTER OF CREDITS, INCOTERMS 2000 AND TRADE DOCUMENTATION |
| | | Overview about International Trade Documents |
| | | What is UCP 600? |
| | | What is Documentary Credit / Letter of Credit? |
| | | Risk Associated with Opening Imports L.C. |
| | | What is UCP 600 and its Importance? |
| | | What do we mean by Issuing Bank, Advising Bank, Confirming |
| | | Bank, Negotiating Bank, Reimbursing Bank & Nomination Bank |
| | | What do we mean by Banking Day? |
| | | What is Complying Presentation? |
| | | What is Honour? |
| | | Who is the applicant and who is the Beneficiary? |
| | | Issuing Bank & Confirming Bank Undertakings to the shipper |
| | | What to look out when seller receives L.C. Advising of LC and amendments. |
| | | Standards for examination of documents by banks |
| | | Original documents & copies |
| | | . Commercial invoice |
| | | Information required in the Transport Document |
| | | Importance of Date of Shipment |
| | | What do we understand by “intended vessel”? |
| | | Clean transport Document |
| | | Insurance documents & coverage |
| | | Major risks in international trade |
| | | Characteristics of LC |
| | | Parties involved in LC |
| | | Importance of LC to the buyers & sellers |
| | | Importance of LC to the buyers & sellers |
| | | 9 Types of LC and Payments under LC |
| | | Screening of applicant and other factors by the issuing bank before LC is issued |
| | | Compiling import-export documents for LC & sample LC. |
| | | What are Bill of Exchange (Draft), Sight Draft and Usance Draft? |
| | | Various types of Irrevocable LC available to buyers and sellers |
| | | Date of shipment and split shipment |
| | | Air Waybill, Master & House Air waybill |
| | | . Most common discrepancies in LC |
| | | Points the beneficiary must take note of LC |
| | | Documentary Collections and Documents against Payment (D/P) & Documents against Acceptance (D/A) and when to use them? |
| | | Shipping Documentations |
| | | Shipping Guarantee, Trust receipt and cargo receipts pledge & SWIFT. |
| | | . How to examine a Letter of Credit? |
| | | . Check list for compiling documents under a letter of Credit |
| | | . How do deal with discrepancies in the Letter of Credits? |
| | | . Import-Export Financing & Pre-shipment finance |
| | | Overview. The 13 Incoterms 2000: EXW, FCA, FAS, FOB, CFR, CIF, CPT, CIP, DAF, DES, DEQ, DDU, DDP |
| | | . What Incoterms can do for you and cannot do for you? |
| | | Division of costs related to dispatch, carriage and delivery between parties |
| | | . Obligations of sellers & buyers to one another under Incoterms 2000 |
| | | Which Incoterm should be chosen according to the mode of transportation? |
| | | . Incoterms & contracts of sale, carriage and finance |
| | | Bill of ladings, insurance, waybills, transit, EDI, war risk, strikes, riots, disturbances |
| | | Real Case Studies & Group Workshops & Presentations. |
| | A 1 DAY COURSE ON IMPROVING YOUR SKILLS IN INTERVIEWING |
| | | Pre-Interview stage |
| | | The Interview stage |
| | | Issues in Interviewing |
| | | Case Studies |
| | | Role-Plays |
| | | Who Should Attend? HR Managers, Heads of Department, Executives, Supervisors and Interviewers |
| | A 2 DAY COURSE ON MARKETING EXCELLENCE FOR GREATER INTERNATIONAL MARKETING SUCCESS |
| | | Marketing in the 21st Century |
| | | Mapping out your Key International Marketing Strategies |
| | | Innovations in International Marketing |
| | | Winning Customer Relationship |
| | | Designing and Using International Market Research Effectively |
| | | 6. International Marketing Excellence: Make it happen |
| | MALAYSIAN CUSTOMS PROCEDURES & SHIPPING DOCUMENTATIONS |
| | A 2 DAY COURSE ON CLERICAL SKILLS DEVELOPMENT PROGRAM |
| | | An effective and efficient clerk |
| | | Positive attitudes |
| | | Work ethicsEmployer and staff relationship |
| | | Basic time management skills |
| | | Office management |
| | | Managing daily work |
| | | An action plan |
| | A 2 DAY COURSE ON THE EFFECTIVE SUPERVISOR |
| | | Decision making |
| | | Planning skills |
| | | Time management |
| | | Team building |
| | | Leadership skills |
| | | Communication skills |
| | | Using your personality to motivate |
| | A 2 DAY COURSE ON MANAGEMENT SKILLS FOR SECRETARIES, PERSONNEL ASSISTANTS & OFFICE ADMINISTRATORS |
| | | Management today |
| | | Managing organizations & people. Who, what & why? |
| | | Decision Making |
| | | Planning systems |
| | | Organization tasks |
| | | Leading & empowering people |
| | | Managing change |
| | | Assessing managerial effectiveness |
| | A 2 DAY COURSE ON EFFECTIVE ADMINISTRATION OF HRM |
| | | Job descriptions & specifications |
| | | Recruitments & Interviews |
| | | Written communication & Non-Written communication |
| | | Administration of company benefits (as per Employment Act 1955) |
| | | Termination & Retrenchment (as per Employment Act 1955) |
| | A 2 DAY COURSE ON EFFECTIVE BUSINESS COMMUNICATION ENGLISH |
| | | Grammar Basics |
| | | Presentation of letters and reports |
| | | Language and Tone |
| | | Using E-mails |
| | | Reports and proposals |
| | | Handling Written and Verbal Enquiries and Replies |
| | | Handling Verbal and Written Complaints and Making Adjustments |
| | | The Right Way of Handling Telephone Communication |
| | | Writing and Verbally Communicating Goodwill Messages |
| | | Making Conversations and Presentations |
| | A 2 DAY COURSE ON DEVELOPING & REFINING ADMINISTRATIVE SKILLS |
| | | Roles and Responsibilities of Administrative Personnel |
| | | Organising Work in the Office |
| | | Modern Day Layout and Present Style of Writing letters |
| | | Using Modern Language and Tone |
| | | The Right Way of Using E-mails |
| | | Modern Day Layout and Presentation Style of Reports and proposals |
| | | Managing Relationships in the Office |
| | | Handling Visitors to the Office |
| | | Professional Telephone Courtesy |
| | | Records Management |
| | | Better Goal-setting & Time Management |
| | | Developing Positive Work Ethics |
| | A 2 DAY COURSE ON KECEMERLANGAN KEMAHIRAN PERKERANIAN |
| | | Peranan & fungsi pejabat |
| | | Sikap kerja positif |
| | | Tugas & tanggungjawab pegwai kerani |
| | | Etika perkhidmatan |
| | | Kerja berpasukan |
| | | Pengayaan diri imej profesional |
| | | Komunikasi & motivasi |
| | | Pelan tindakan |
| | A 2 DAY COURSE ON EFFECTIVE WRITING & SPEAKING SKILLS |
| | | Grammar Basics |
| | | Reading, listening, speaking, writing |
| | | Basic sentence construction |
| | | Using simple present, past and future tenses correctly |
| | | Using continuous present, past and future tenses correctly Reading and understanding correctly |
| | | Pronouncing correctly |
| | | Listening and understanding, speaking in front of small groups |
| | | Writing short essays or messages |
| | | Using appropriate vocabulary for situations |
| | A 2 DAY COURSE ON MANY ROLES OF EFFECTIVE HR ASSISTANTS |
| | | Overview |
| | | Job descriptions and specifications |
| | | Recruitment and interview |
| | | Training and development and orientation |
| | | Performance appraisals |
| | | Benefits (as per Employment Act 1955) |
| | | Salary administration (as per Employment Act 1955) |
| | | Termination and retrenchment (as per Employment Act 1955) |
| | A 2 DAY COURSE ON BE THE MOST VALUABLE ASSISTANT YOU CAN EVER FIND |
| | | Overview, Job Descriptions & Specifications |
| | | Sourcing, Interviews & Selection Test |
| | | Employment, Orientation & Training & Development |
| | | Performance Appraisals & Counselling |
| | | Calculation and administration of Leave and PH (as per Employment Act 1955) |
| | | Salary Administration (as per Employment Act 1955) |
| | | Termination / Resignation & Retrenchment (as per Employment Act 1955) |
| | A 2 DAY COURSE ON COACHING TEAM BUILDING |
| | | Understanding Yourself and Your Colleagues |
| | | Handling Changes |
| | | Cooperation |
| | | Communication |
| | | Problem solving |
| | | Supporting each other |
| | | Games, exercises, group discussions, case studies, presentations |
| | UNDERSTANDING INCOTERMS 2010 |
| | | General Overview of Incoterms 2010 |
| | | Why New Incoterms Rules? |
| | | What important matters are covered by the new incoterms rules and what are the main changes to Incoterms 2000 rules? |
| | | Incoterms 2010 rules – the new classification |
| | | Rules for any mode or modes of transport |
| | | Rules for sea and inland waterway transport |
| | | The Incoterms 2010 for Any Mode of Tansport: CIP, CPT, DAP, DAT, DD, EXW an FCA |
| | | Incoterms 2010 for Sea Mode Only: CFR, CIF, FAS and FOB |
| | | Incoterms 2010: Insurance and Documenta |
| | | Incoterms 2010 and documents in international trade |
| | | Incoterms 2010 and Containerized Cargo Shipmen by Sea |
| | | Incoterms 2010: Electronic Communicvation and Security |
| | | Tips to use the appropriate incoterms 2010 |
| | | The 11 Incoterms 2010 and its impact on trade |
| | | Obligations of sellers & buyers under Incoterms 2000 |
| | | Which Incoterm should be chosen? |
| | | Incoterms & contracts of sale, carriage and finance |
| | | Bill of lading, insurance, waybills, transit, EDI, war risk, strikes, riots, disturbances etc. |
| | | Workshops & Presentation |
| | A 1 DAY COURSE ON LETTER OF CREDITS & DOCUMENTARY COLLECTIONS & SHIPPING DOCUMENTATIONS COMPLIANCE |
| | | Definitions |
| | | Sight & Deferred payments |
| | | Roles of buyers & sellers |
| | | Risk factors |
| | | Types of LC |
| | | Bill of exchange (draft) |
| | | Various types of L.C |
| | | How to submit application & processing of L.C.? |
| | | Original documents & copies |
| | | Bank to bank reimbursements |
| | | Invoice |
| | | Transport documents |
| | | Bill of lading, airway bills, seaway bills |
| | | Insurance |
| | | Date of shipment |
| | | Extension of expiry period to the L.C. |
| | | Transfer of L.C. to the Beneficiary |
| | | Amendments to the L.C. |
| | | Banker’s Acceptance |
| | | Trust Receipt |
| | | Trade Bills Discounting |
| | | Cargo Receipt Pledge |
| | | Risk of pre paying |
| | | Trade finance flags |
| | | SWIFT |
| | | Case Study |
| | A 2 DAY COURSE ON EFFECTIVE BOOK KEEPING SKILLS |
| | | Introduction to finance and accounting |
| | | Financial statements and financial analysis |
| | | Case Study |
| | | Management accounting and costing |
| | | Full costing |
| | | Marginal costing and decision making |
| | | Financial Management |
| | | Capital investment |
| | A 2 DAY COURSE ON EFFECTIVE CASH FLOW MANAGEMENT |
| | | Introduction & Cash Budget |
| | | Managing other working capital components |
| | | Case Study |
| | | Preparation & presentation of cash flow statements |
| | | Relevant cash flow in capital budgeting’s |
| | | Capital budgeting techniques |
| | | Case Study |
| | A 2 DAY COURSE ON EFFECTIVE NEGOTIATIONS SKILLS |
| | | New Frontiers in negotiations |
| | | Planning and preparations in negotiations |
| | | The heart of negotiation process |
| | | Avoiding negotiation pitfalls |
| | A 2 DAY COURSE ON ESSENTIAL OUTSTANDING MANAGEMENT SKILLS |
| | | Planning & organizing |
| | | Staffing & leading |
| | | Controlling & effectiveness & efficiency |
| | | Productivity vis a vis quality |
| | | Company vis a vis customer |
| | | Managing change |
| | | The managerial grid – blake & mount on |
| | | Managing self |
| | A 2 DAY COURSE ON IMPROVING YOUR SKILLS IN MANAGING SUBORDINATES |
| | | Planning, Delegation & Control |
| | | Team building Leadership skills |
| | | Using Your Personality to Motivate |
| | | Communication skills |
| | | Conducting Meetings |
| | | Training skills |
| | | Handling grievances, stress and conflicts |
| | | Discipline |
| | | Appraising Performance |
| | A 2 DAY COURSE ON POSITIVE WORK ATTITUDE |
| | | Self vision towards excellence |
| | | Importance of the image concept in developing your personality |
| | | Overcoming negative attitude in yourself |
| | | Other people’s expectations towards yourself |
| | | Motivation enhances performance |
| | | How to achieve quality of work |
| | A 2 DAY COURSE ON QCC & 7 QC TOOLS |
| | | Introduction to QCC |
| | | Checklist for data collection |
| | | Pareto chart |
| | | Fish bone diagram |
| | | Brainstorming |
| | | Histogram |
| | | Scatter diagram |
| | | Various graphs |
| | | Stratification |
| | | PDCA approach & other techniques |
| | A 2 DAY COURSE ON TQM FOR MANAGERS |
| | | Introduction to TQM |
| | | Benefits of TQM |
| | | Quality as a major business strategy |
| | | What is Continuous Improvement? |
| | | How can continuous improvement contribute towards quality improvement? |
| | | Role of managers in TQM in creating a quality culture |
| | | Strategic quality management |
| | | Role of continuous improvement & TQM in ISO 9001 |
| | | Case study and Exercises |
| | A 2 DAY COURSE ON EFFECTIVE WASTE REDUCTION PLANNING |
| | | What are the wastes created in manufacturing? |
| | | What is productivity? |
| | | Relationship between productivity and quality |
| | | Problems created when there are excessive waste |
| | | What is value creation? |
| | | Why is value creation important? |
| | | The features of WRP and its benefits |
| | | What is lean manufacturing? |
| | | Employee’s role in waste reduction |
| | | How to measure & track waste. Case study & Exercises |
| | A 2 DAY COURSE ON FAILURE MODES & EFFECTS ANALYSIS (FMEA) |
| | | Types of FMEA’s |
| | | 3 phases of FMEA |
| | | FMEA using the Military Standard (Mil. STD. 1629A) format |
| | | Design Criteria |
| | | Quality function Deployment Techniques in product design |
| | | Developing a design FMEA |
| | | Developing a process FMEA |
| | | Failure scenarios |
| | | Traditional failure modes |
| | | Lifecycle failure scenarios |
| | | Function structure mapping. |
| | | Concept of Occurrence – Severity-Detection (OSD) |
| | | Tabulation of Risk Priority Number (RPN) & cost of failures |
| | | What is a Control Plan? |
| | | Developing Control Plan based on FMEA16.Control methods and reaction plan |
| | A 2 DAY COURSE ON LEAN MANUFACTURING SYSTEM |
| | | Introduction to Lean Manufacturing |
| | | Principles of lean thinking |
| | | Identification and elimination of manufacturing wastes |
| | | Facilitating flow |
| | | Reduction of machine set-up time |
| | | The crucial task of improving maintenance |
| | | Implementing LMS |
| | | 8 Pillars of TPM |
| | A 2 DAY COURSE ON PRACTICAL TIME MANAGEMENT |
| | | What is time management? |
| | | Why time management skills |
| | | Implication of poor time management in an organisation |
| | | Typical time wasters at workplace |
| | | How to be an effective time manager? |
| | | Learning the art of delegation |
| | | Stop putting things “off” |
| | | Laws of effective time management |
| | | Implementing time gainers in your organisation |
| | | Personal checklist for time management improvement |
| | | Creating a feasible action plan |
| | A 2 DAY COURSE ON SIX SIGMA IMPLEMENTATION |
| | | Introduction to Sigma |
| | | Why Six sigma |
| | | Data - the foundation of Six Sigma |
| | | Implementation of Six Sigma |
| | A 5 DAY COURSE ON TRAIN-THE-TRAINER |
| | | Context of workplace training |
| | | The training cycle |
| | | Key training competencies |
| | | Facilitation and presentation skills |
| | | Training presentation and delivery |
| | | Personal action plan |
| | A 1 DAY COURSE ON KEPUASAN PELANGGAN DALAMAN |
| | | Pentingnya kepuasan pelanggan dalaman |
| | | Komunikasi dengan pelanggan dalaman |
| | | Kepuasan pelanggan dalaman |
| | A 2 DAY COURSE ON INTERNAL AUDITING ISO 9001:2000 |
| | | Review of quality management system |
| | | Introduction to quality auditing |
| | | Audit planning |
| | | Preparing audit checklist |
| | | Audit process |
| | | Audit reporting and follow-up |
| | A 1 DAY COURSE ON EFFECTIVE BUSINESS WRITING SKILLS |
| | | Presentation of letters and reports |
| | | Language and Tone |
| | | Using E-mails |
| | | Reports and proposals |
| | | Writing for Various Purposes |
| | | Writing Goodwill Messages |
| | | Talks, discussions, exercises, workshops, presentations |
| | TEKNIK-TEKNIK PENYELIAAN DAN DAYA KEPIMPINAN |
| | | Meningkatkan Tahap Organisai |
| | | Peranan dan tugas seorang pegawai dan peyelia |
| | | Perkembangan baru di dunia pengurusan |
| | | Sikap kerja serta imej |
| | | Mencipta kecemerlangan |
| | | Merancangkan kerja anda |
| | | Perhubungan awam dan kemahiran berkomunikasi |
| | | Peranan penyelia dalam mencapai objektif-objektif organaisasi |
| | | Pelan tindakan |
| | A 2 DAY COURSE ON EFFECTIVE MAINTENANCE MANAGEMENT |
| | | Introduction & importance of maintenance. |
| | | Availability, reliability performance & productivity. |
| | | Availability performance in different work systems. |
| | | 4Types of maintenance. |
| | | How to get unplanned maintenance jobs planned? |
| | | Maintenance procedures. |
| | | Failure development & total productive maintenance. |
| | | Maintenance management. |
| | | Preventive maintenance system. |
| | A 2 DAY COURSE ON TOTAL PRODUCTIVE MAINTENANCE |
| | | Introduction & importance of maintenance |
| | | Availability, reliability performance & productivity |
| | | Availability performance in different work systems |
| | | Types of maintenance |
| | | How to get unplanned maintenance jobs planned? |
| | | Maintenance procedures |
| | | Failure development & total productive maintenance |
| | | Maintenance management |
| | | Preventive maintenance system |
| | A 1 DAY COURSE ON TERMINATION OF SERVICES & CONSTRUCTIVE DISMISSAL |
| | | Statutory Provisions-Employment Act 1955 |
| | | Industrial Relations Act 1967 |
| | | Repudiation & Frustration of Contract |
| | | Fixed Term Contract |
| | | Sexual Harassment & Penal Code |
| | | Constructive Dismissal |
| | | Termination on Medical Grounds |
| | | Termination of a Probationer |
| | | Industrial Court Guide Lines |
| | | Retirement, Consequences & Remedy |
| | A 1 DAY PAYROLL ADMINISTRATION & COMPLIANCE TO EMPLOYMENT ACT |
| | | What to include in planning and budgeting? |
| | | Drawing out a HR plan & Costing for |
| | | Headcount |
| | | Salaries |
| | | Recruitment activities |
| | | Training |
| | | Benefits |
| | | Termination |
| | | Other administrative activities |
| | A 2 DAY COURSE ON SECURITY MANAGEMENT OF CARGO & LOGISTICS |
| | | Supply Chain Theft & its impact |
| | | Opportunity for Theft in the Organization |
| | | Importance of Prevention |
| | | Security Personnel |
| | | Implementing an effective security Program |
| | | Control of Theft by Audit & Survey |
| | | Cargo Theft Investigation |
| | A 2 DAY COURSE ON INDUSTRIAL INVESTIGATION & PROSECUTION TECHNIQUES |
| | | Investigation Officer |
| | | Misconduct & Investigation |
| | | Building a Case |
| | | Effective Management of the Investigation |
| | | Completing the Investigation |
| | | Suspension from Work |
| | | The Charge |
| | | Domestic Inquiry |
| | A 2 DAY COURSE ON WRITING EFFECTIVE BUSINESS LETTERS & REPORTS |
| | | Summaries |
| | | Overcoming Common Grammar Errors |
| | | The basics of business letters |
| | | E-Mail and fax messages |
| | | Memoranda |
| | | Reports |
| | | Meetings documentation |
| | | Circulars and sales letters |
| | | Newsletters |
| | | Form design |
| | | Questionnaires |
| | | Visual Presentation |
| | A 2 DAY COURSE ON SUPERVISORY MANAGEMENT |
| | | Decision-making |
| | | Planning skills |
| | | Time management |
| | | Team building |
| | | Leadership skills |
| | | Communication skills |
| | | Using Your Personality to Motivate |
| | A 2 DAY COURSE ON STORE WAREHOUSE MANAGEMENT |
| | | Introduction to store / warehouse management |
| | | Warehouse functions |
| | | Functions and responsibilities of store personnel |
| | | Receipt and issue of stores |
| | | Key receiving functions |
| | | Coding methods |
| | | Improving store / warehouse management systems |
| | | Inspection and stock taking |
| | A 2 DAY COURSE ON SUPPLY CHAIN MANAGEMENT |
| | | Supply chain management |
| | | The role of purchasing and supply management business |
| | | Operational needs |
| | | Customer demand |
| | | Materials planning techniques |
| | | Classification of inventory |
| | | Elements of a cost reduction programme |
| | | Case studies and group discussions |
| | | Expediting |
| | A 1 DAY COURSE ON TELEPHONE ETIQUETTE TRAINING |
| | | Basics in telephone etiquette |
| | | Receiving calls |
| | | Making Calls |
| | | Providing information |
| | | Handling Difficult and Complaining Customers |
| | | Telemarketing |
| | A 1 DAY COURSE ON HOW TO DESIGN YOUR EMPLOYEE HANDBOOK MORE EFFECTIVELY |
| | | Resignations / Terminations / Retrenchment |
| | | Information on Organization |
| | | Employment Contracts |
| | | Normal Hours of Work & O.T. |
| | | Annual Leave & Rest Days |
| | | PH & O.T. |
| | | Special Leave, Sick Leave, Maternity Leave |
| | | Wages & Salary |
| | | Allowances & Other Benefits |
| | | Transfers & Promotions |
| | | Disciplinary Procedures & Actions |
| | | Grievances |
| | | Performance Appraisal |
| | | Trainings |
|
|
|
|